Delivery & Returns
UK Retail Customers
📦 Standard UK Tracked Delivery – £6.99
- Orders delivered within 2-3 working days via DPD (excluding weekends).
- Free delivery on orders £59 and over in the UK.
International Retail Customers
Europe & Selected Countries
📍 Includes: Austria, Azerbaijan, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, and more.
💰 From £14.99 (final price calculated at checkout)
🚚 Estimated delivery: 4-8 working days
USA, Canada, Australia, New Zealand, Qatar, UAE & More
💰 From £19.99 (final price calculated at checkout)
🚚 Estimated delivery: 4-10 working days
Customs & Duty Charges
- International customers are responsible for any customs duties, taxes, or import fees charged by their country.
- These charges are not included in our prices and must be paid by the recipient upon delivery.
- Customs policies vary by country, so we recommend checking with your local authorities before placing an order.
- If a package is refused due to unpaid duties, we cannot offer refunds for shipping costs.
Important Information:
- Delivery times are estimates and may vary due to customs or courier delays.
- Orders are processed Monday to Friday (excluding UK public holidays).
- Tracking details will be provided once your order has been dispatched.
For any shipping-related inquiries, contact us at info@eidparty.co.uk
Returns & Refund Policy
Returning an Item
If you are not completely satisfied with your purchase, you can return your item(s) to us within 30 days of delivery.
📍 Return Address:
Eid Party
UNIT 3, 11-13 Cartersfield Road
Waltham Abbey, Essex
EN9 1JD
What to Include in Your Return:
- The item(s) in original condition and packaging.
- A note with your order number, clearly stating the item(s) being returned and the reason for the return.
Return Eligibility
✅ Items must be unused, unworn, and in original packaging.
✅ Customers are responsible for return postage costs, unless the item is faulty or we have made an error in dispatch.
✅ We do not accept responsibility for lost or damaged returns—please use a tracked service to ensure safe delivery.
Refunds & Exchanges
- Refunds are processed within 14 days of receiving your return.
- Delivery charges are only refunded if the return is due to our error or a faulty item.
- If you are returning only part of your order, delivery charges will not be refunded.
Faulty or Damaged Items
If your item arrives damaged or faulty, please notify us via email at info@eidparty.co.uk within 2 days of receipt.
What to include in your email:
📸 Photographs of the faulty or damaged item.
📦 Your order number and details of the issue.
We take great care in packaging, but if an item is damaged in transit, we will offer a full refund or exchange after reviewing your claim.
For any further questions, feel free to contact us at info@eidparty.co.uk.